Delete your Ploomies account

On this page you can delete your account for the game Ploomies (64 Games) and the data associated with it, without having the game installed. You can also do it from inside the game: Settings › Delete my account.

How it works

1. Sign in with the same platform you play on (Steam or Google Play).
2. Review what will be deleted and confirm.
3. Type the confirmation phrase and press “Delete permanently”.

What is deleted

• Your player name and, if you had them, your email and password.
• Your Steam and Google Play links.
• Your inventory (Ploomies, Bumpers, songs and other items), coins, points, league and progress.
• Your season pass and its rewards, your notifications and your open sessions.
• The IP addresses stored in your account records.

What is kept

• The matches you played, without your name or anything that identifies you: they are part of other players’ results.
• For 180 days, a security record with the Steam or Google identifier that was unlinked and the date (no IP address), so that account theft or abuse can be investigated. After that it is deleted.

Deletion is immediate and cannot be undone. Purchases and progress cannot be recovered. If you sign in to the game again with the same platform, you will start a brand-new account.

Can’t sign in?

Email us at support@64train.com from any address, with the subject “Delete Ploomies account”, stating your player name and the platform you play on (and your Steam ID if you know it). We will reply within 30 days.